GENERAL FAQS
General
Kings III has been in business since 1989, and monitors more than 125,000 emergency phones across the United States and Canada. You can learn more about Kings III Here.
If the building, facility, or parking lot was constructed or renovated after July 1994, any installed phones must meet ADA elevator requirements. These regulations ensure accessibility and safety for all individuals. For complete details, visit the U.S. Department of Justice website: http://www.justice.gov/
Yes, Kings III carries general liability, umbrella, and Errors & Omissions insurance, with combined policy limits exceeding multi-ten million dollars. This comprehensive coverage is designed to provide extensive protection for a wide range of potential risks, ensuring peace of mind for our customers, including property managers, elevator companies, telecom companies, government and education entities, hospitality providers, and senior care facilities.
Kings III’s All-Inclusive Solution package offers Kings III equipment, code-compliant installation, lifetime maintenance with auto testing, and 24/7/365 emergency monitoring—ensuring the continuous, reliable operation of your elevator emergency telephone.
Kings III does not charge for false calls or dispatches; however, other emergency responders may impose fines for excessive false alarms, which can result in significant costs.
Kings III’s standard billing is conducted quarterly in advance, but can easily be adjusted to accommodate your preferred billing schedule. With flexible payment options, including automatic credit card billing and Electronic Funds Transfers (EFT), managing payments is simple and hassle-free.
Kings III monitors over 60,000 help phones at more than 37,000 customer sites across the United States. Our comprehensive monitoring service ensures round-the-clock emergency communication, providing immediate response and support for a wide range of industries, including, but not limited to, hospitality, healthcare, and education facilities.
E911, or Enhanced 911, is a Federal Communications Commission initiative designed to improve the location accuracy of cellular calls to 911 centers. This system addresses the challenges of calls being routed to the wrong 911 center or location data being lost during transfer.
Yes, Kings III’s All-Inclusive Solutions package provides Kings III equipment, code-compliant installation, lifetime maintenance with auto testing, and 24/7/365 emergency monitoring, ensuring the reliable and uninterrupted operation of your elevator emergency telephone, emergency help phone, and/or emergency pool phones at competitive rates. These services are also available individually, allowing for tailored solutions to meet specific needs.
Yes, for those seeking POTS line replacement options, Kings III offers reliable cellular-based solutions, delivering flexible and efficient emergency communications without the need for traditional phone lines.
Yes, all Kings III phones are fully compliant with state and local codes, including the updated elevator safety code ASME (The American Society of Mechanical Engineers) 17.1 , meeting the highest regulatory standards. Kings III stands by its commitment to compliance with every installation, providing peace of mind. To learn more about the specific elevator codes in your state and confirm your system’s compliance, visit here.
It is possible. It is recommended to consult with your liability insurance carrier to confirm how the policy may be affected. They can provide specific guidance based on coverage and requirements.
No, most states mandate that emergency phone calls must be answered by a dedicated emergency call center. Kings III provides comprehensive 24/7 dedicated emergency call center services, including elevator monitoring solutions, to ensure immediate response and support for all emergency communications. This service is designed to meet regulatory requirements and deliver fast, reliable assistance in critical situations.
Periodic manual testing and automatic self-testing are essential for ensuring the reliable operation of emergency phones. These testing methods provide the best assurance that the phone is functioning properly, helping to identify and resolve any issues proactively before they affect emergency communication. As part of Kings III’s All-Inclusive Solution, an auto-testing feature is included, which checks the emergency phone for dial tone and power, further enhancing reliability.
Installations are typically scheduled 2-3 weeks after receiving signed agreements. However, rush and emergency installations can be accommodated as needed. For more complex projects, such as tower, parking lot, and garage installations, the typical timeline is 8-12 weeks from the date of purchase, depending on the scope and requirements of the installation.
For assistance, you can reach Kings III directly via email at [email protected] or by calling the service line at 1-800-766-2029. Dedicated support is available to address any inquiries or service needs promptly.
At Kings III’s Emergency Dispatch Center, every call from an elevator emergency communication system is swiftly identified through the transmission of DTMF (Dual-Tone Multi-Frequency) tones or caller ID, depending on the phone manufacturer. This identification system guarantees rapid call routing, enabling a faster, more accurate response in critical situations and ensuring that help is delivered without delay.
Yes, emergency phones are typically powered either by the telephone line or by a backup battery. Choosing both power sources provides enhanced reliability, maintaining functionality even during power outages and ensuring continuous operation in critical situations.
Yes, Kings III emergency phones can automatically self-test. If Kings III is monitoring the phone and a scheduled test call is missed, the system immediately detects the missed call. This triggers a swift response from operators who quickly implement an action plan to identify the cause and restore full functionality. This proactive monitoring approach minimizes downtime, ensuring the phone remains ready for immediate use in an emergency.
No, Kings III does not impose usage fees for phone calls, but provides a cost-effective solutions for reliable emergency communications. Talk to an Expert.
