FAQ AND HELP CENTER
General
Kings III has been in business since 1989, and monitors more than 125,000 emergency phones across the United States and Canada. You can learn more about Kings III Here.
If the building, facility, or parking lot was constructed or renovated after July 1994, any installed phones must meet ADA elevator requirements. These regulations ensure accessibility and safety for all individuals. For complete details, visit the U.S. Department of Justice website: http://www.justice.gov/
Yes, Kings III carries general liability, umbrella, and Errors & Omissions insurance, with combined policy limits exceeding multi-ten million dollars. This comprehensive coverage is designed to provide extensive protection for a wide range of potential risks, ensuring peace of mind for our customers, including property managers, elevator companies, telecom companies, government and education entities, hospitality providers, and senior care facilities.
Areas of Refuge
An area of refuge, also known as an area of rescue, provides a safe location when a direct escape route, such as a stairwell, is not available. In emergencies like fires, where evacuation may not be safe or feasible, tenants may need to wait in the area of refuge until help arrives. To enhance the safety and reliability of these areas, area of refuge monitoring systems can provide continuous communication and immediate response. To learn more about how these systems work and their importance in emergency situations, visit here.
Any equipment used for an Area of Refuge must comply with all relevant standards set forth in the NFPA (National Fire Protection Association), IBC (International Building Code), and ADA (Americans with Disabilities Act) codes, as well as area of refuge code requirements. These regulations are designed to guarantee that the area provides safe and accessible communication during emergencies, allowing for a quick response and effective support. Compliance with these code requirements is critical to maintaining safety and meeting legal obligations for emergency preparedness.
No, Kings III’s line seizure technology enables multiple emergency area of refuge phones to utilize an existing phone line, eliminating the need for a dedicated line. This technology allows for more efficient use of resources, reducing installation and maintenance costs while maintaining reliable communication during emergencies.
Building Stairwells
Increasingly, municipalities are enacting regulations requiring emergency communication systems in building stairwells to enhance safety during emergencies. Stairwell doors are often locked from the inside, which can leave individuals trapped during an evacuation. In such situations, access to reliable communication is critical for requesting assistance, locating alternate escape routes, or reaching a designated area of refuge.
The number of emergency phones needed depends on local building codes. In most cases, these phones are mandated for installation in each stairwell on every fourth or fifth floor above grade.
Yes, any stairwell emergency phone installed after July 1994 must comply with the Americans with Disabilities Act (ADA) requirements. This includes features such as clear two-way communication, easily accessible controls, and compatibility with auxiliary aids like hearing devices, as outlined by federal guidelines to accommodate individuals with disabilities.
Elevator Partner Program
We’re glad you asked because there is an extreme difference in our services.
Our dispatchers answer only emergency calls coming from emergency phones. We are NOT an after hours solution for business calls. We take emergency phone calls only. This is important for a few reasons but none more worth talking about than our specialized employee training. Our employees are not minimum wage call takers. They are highly-trained emergency dispatch operators, receiving a higher level of training than is often required in 911 centers. We view calls outside of these parameters as a distraction to our team when they need to be at the top of their game at all times. The response to an emergency call is vastly different than a typical phone call and the person handling these calls makes all the difference.
We service predominantly owners and managers of multifamily and commercial real estate properties. If there is a need for an emergency phone at a property, we are a good fit.
Both, actually. We work with elevator companies for the introduction but we do not rely on you to sell our services. We work directly with customers to keep you from being the middle man and more importantly to ensure we have a direct line to the end user so we can keep up-to-date emergency call lists, which we customize for all our customers based on their needs.
Elevators
Line sharing means that a telephone line is used by more than one telephone device. With line sharing, a non-emergency device may block emergency calls exposing you to liability.
Our smart line seizing technology captures an existing phone line for use by our emergency phones. This enables our emergency phones to take over a phone line and use it to contact the Emergency Dispatch Center, while blocking access by non-emergency devices until the emergency call is completed.
Generally, we install the equipment 2-3 weeks after a signed service agreement has been received.
Yes! With our cellular dialer for elevator phones, we can eliminate the cost of dedicated emergency phone lines.
Emergency Dispatch Center
Yes, we can monitor virtually any brand of emergency phone.
Kings III’s emergency call center goes beyond dispatching fire and rescue services. We also notify maintenance teams and property managers for non-emergency situations, helping to minimize unnecessary emergency responses.
Kings III does not charge for false calls or dispatches; however, other emergency responders may impose fines for excessive false alarms, which can result in significant costs.
Parking Garages
Many Kings III emergency phones operate using phone line power, providing reliable functionality without additional electrical wiring. For tower and cellular models equipped with strobe lights or storage batteries, a 110-130 VAC power source is required to support these features. This setup enhances visibility and ensures uninterrupted emergency communication in a variety of settings.
Yes. Kings III offers advanced cellular-based emergency communication systems designed to replace traditional landlines. These systems provide reliable service and simplify compliance with evolving technology standards. For more details, visit the Skyline Cellular Solution page.
Kings III provides a range of emergency phone models tailored to meet the unique needs of parking garages. These options include ADA-compliant phones and cellular-based systems designed for durability and reliable performance in various environments. For more information on available models and features, learn more about our options.
Parking Lots
Yes, Kings III emergency phones can be mounted to buildings or parking lot poles and are specifically designed for flexible installation.
For mounting Kings III emergency phones, a steel-reinforced concrete pier, approximately 18 inches in diameter and extending at least one foot below the frost line, is preferred. However, phones can also be mounted directly to light poles or most concrete parking lots without the need for additional foundation work.
Kings III parking lot phones typically come in red powder-coated steel, but a variety of color options and custom color combinations are available to meet specific aesthetic or visibility requirements. Talk to one of our experts to learn more.
Referral Program
Glad you asked! Emergency communications is our only business and that is by design. Our service helps you bring additional value to your customers via a best in class emergency phone solution with the latest technology, and, in most cases, immediate cost savings to your customer by being able to eliminate costly dedicated phone lines.
We’ve been strategic about how we’ve built our business. Our equipment is built to last. We keep customers for a very long time and the most expensive thing for us to do once we are up and running is to roll a truck. It makes sense for us to build our phones with that in mind.
Our service also includes auto-testing whereby we test the phones for dial tone and power monthly. Plus, remember that if your customers are utilizing our all-inclusive service, we take care of any equipment maintenance, repairs and replacement.
We work directly with customers to keep you from being the middle man and more importantly to ensure we have a direct line to the end user so we can keep up to date emergency call lists, which we customize for all our customer based on their needs.
Schools, Colleges, Hospitals
Many of our models are easily installed by your maintenance or telecommunications staff; however, professional installation is available from Kings III as part of our all-inclusive solution.
Yes, all our phones are ADA compliant and are installed in an ADA compliant manner.
Swimming Pool Phones
Our phone lines are phone line powered; however, line seizure and cellular options require a simple 110-130 VAC duplex outlet.
Periodic manual testing, and automatic self testing are the best assurances that your phone is working.
Yes, all our phones are ADA compliant and are installed in an ADA compliant manner.
