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Your Life Safety Solutions for Vulnerable Property Areas Should Include Emergency Phones
While elevator phones and pool phones are often required by law and thought of as staples when it comes to safety assistance for your tenants, Kings III offers our emergency response solution for all vulnerable enclosures within your property. It’s important for your property’s safety that you identify all key areas on your premises that may require additional safety systems and assistance beyond relying on tenants’ cell phones (see why: Why an Old School Emergency Phone Trumps a Mobile Safety App). One glance at the news can back this claim up, especially when it comes to identifying the location of an emergency.
We offer a range of top-of-the-line products (both cellular and standard phone line options) with hardware and software to fit each unique area’s needs, including blue light and stand-alone choices. Paired with our all-inclusive solution which includes equipment & installation, lifetime maintenance, and 24/7/365 emergency monitoring, our aim is for your emergency phone to be reliable in any situation and allows both for proper incident response as well as incident response follow up.
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Outside of pools and elevators, the most common areas property managers have found emergency phones to be helpful include:
Fitness centers: Due to an abundance of both electric equipment as well as physical activity, fitness centers can be considered high-risk areas and require an extra level of safety.
Campus areas and parking lots: Over a 10-year period in the United States, 2000 people died in parking lots. The safety of outdoor pedestrians on your property is essential but not always at the forefront of your mind. Since outdoor phones like these are so visible, they are used for a myriad of instances, including children needing assistance, domestic disputes, burglary, theft, etc.
Stairwells, parking garages, and indoor gathering areas: All of these areas have higher traffic, but less visibility. The result? More opportunities for accidents and increased likelihood of crime. Poor cellular often renders personal phones useless in this setting.
Our Code Compliant Emergency Telephone Monitoring Solution
With the push of a button, a call is connected to our emergency dispatch center where live operators are available 24 hours a day, 7 days a week. Our operators assess the needs of the passengers and act accordingly, following a call-list designated by you or dispatching emergency services as needed.
Talking through medical instructions:
If a passenger requires immediate medical attention, a Kings III operator can provide assistance, providing a personal touch and extra care beyond the technology and software. We have Advanced Emergency Medical Dispatch certified (AEMD) operators, which means they are able to provide step-by-step pre-arrival instructions (including CPR) as needed. An Advanced Emergency Medical Dispatch certification exceeds all national requirements and allows emergency dispatchers to handle emergency calls appropriately and provide the response the caller deserves and the situation demands.
If no medical attention is required but a caller is scared or anxious, the operator will remain on the phone line to offer continual assurance until they are calmed or released. We will even go as far as notifying loved ones or employers of the situation on behalf of a caller.
In the event a call is activated from the same area more than once in an hour and no one responds, our operators will contact onsite personnel to check on the area in question.
What about accidental dials and false alarms, perceived as false or otherwise? How are these handled by your phone monitoring services to best address safety?
One of the many benefits of Kings III’s emergency monitoring service is that it allows us to mitigate false alarms and prevent them from tying up vital resources such as police, firefighters, and EMS. Rest assured, however, that if there are any issues with communication during the call, if we can hear the caller but he or she cannot hear us, we do not stop until we can ensure that no emergency exists.
If any of the scenarios above occur and we cannot verify whether everything is alright through the phone that was activated, we take special measures. In situations where we can hear a caller on the line but can’t get a response, an operator will begin contacting those listed on an emergency call-list designated by the property so that someone on-site can look into the situation. As the property owner, you get to choose ahead of time exactly who is called, at what number, and in what order. If we’re able to reach someone to go and check that everything is alright at the area that the call originated from, the process can end there. Otherwise, if we are unable to reach anyone on the call list, then the call will be escalated to the appropriate emergency authorities.
Advanced Software for Emergency Planning: Shop our Emergency Phone Products for Campus Safety and More
As code requirements tighten, it becomes increasingly important to trust an emergency phone expert when choosing among the myriad of solutions available. Our help phones are designed, assembled, and supported in the USA. We design our emergency equipment and accessories with code compliance and caller experience in mind, staying at the forefront of code and technology changes.
Some Commonly Asked Questions About Emergency Phones
- Are help phones required in elevators?
Yes, an emergency phone is required in all commercial elevators in the United States. See more about emergency phone code specifics in our Code Compliance Database.
- How do elevator phones work?
Simply put, they allow for people within an elevator cab who may need help to connect to someone outside of the elevator via a phone line connection, whether it be cellular or landline. See how to test for a compliant phone here.
- Where does an emergency help phone call out to?
These phone calls can be answered by a variety of different people/services, including call centers, security, building personnel, or even 911. Kings III's emergency phones are answered by our in-house Emergency Dispatch Center, open 24/7/365. Our emergency call center not only dispatches fire/rescue but also can dispatch maintenance personnel and property managers to handle non-emergency calls so unnecessary dispatches are reduced.
- How do you call someone in an emergency?
By simply pressing the button on a Kings III phone/assistance device in the event of an emergency, you will be connected to our emergency dispatch center.
- What are blue light emergency phones?
Blue light emergency phones are typically in public areas, such as parking lots, sidewalks, and campuses, but they can be used in any location. They have the same functionality as other emergency phones but, rather than using a wall mount, they are marked by a tower and lights to make them distinguishable and easy to find. (Kings III offers blue as well as several other color options.)
