At Kings III, we make it a priority to ensure our installation process is streamlined for your ease and convenience. Equipment installation is quick and easy for our customers and care is taken to make working with us hands-off so that it does not interfere with your existing schedule and responsibilities. Upon selecting us as your emergency phone service provider, the installation timeline progresses as follows:
Day 1 - Customer Account Created
Kings III receives your paperwork order and builds your customer account for our records.
Schedule Installation
Within five business days, we will reach out to you with the name and contact information of your assigned service technician and schedule the installation. We will try to schedule the installation as soon as possible, but aim to accommodate your schedule as needed.
Permit Updates - If Needed
If a permit is required in order for your emergency phone to be installed, Kings III staff will facilitate the permit application and update you as to the anticipated time frame for permit processing.
Installation Confirmation
Your Kings III technician will reach out to you prior to your scheduled installation to confirm.
Installation Day
On your scheduled installation date, your Kings III technician will arrive to install your phone(s). Installations typically take an average of 2 hours per phone.
Installation Training and Testing
Before leaving your location, your technician will briefly train you on system operation and testing as well as provide a completion sheet to be signed.
Receive Invoice
Within 1 month, you will be invoiced. ACH debit available- email [email protected] or 800-354-6473 x231 to inquire.
Cost Cutting Technology
Kings III’s unique line seizure technology allows our technicians to install emergency phones without requiring a dedicated phone line. We can instead use an existing phone line such as a fax line or secondary fire line, thereby eliminating the cost of a dedicated phone line. We do all of this while remaining 100% code compliant. Just ask inspectors, they love us! Upon installation, Kings III technicians can put up to eight phones on one line (an existing one) where applicable.
Initial Code Compliance Guaranteed
An initial emergency phone test will be performed during installation to ensure that all of your emergency phones meet all code requirements at the time of installation. As part of our turnkey solution, we offer emergency phone auto testing upon request.
Exceptional Installation Service
Kings III prides itself on its exemplary service and always keeps the customer’s interest in mind. This is why after each installation, we reach out to customers and request their feedback on the service via a Net Promoter Score Survey, a widely used benchmark for customer experience performance. Good enough is not good enough; pursue excellence” is a core value of ours and lives in everything we do, installation included. Learn more about the Net Promoter Score in this blog post.
