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Kings III Expands Dispatch Center

Kings III Expands Dispatch Center

Kings III Emergency Communications Expands Emergency Dispatch Center to Accommodate Increased Demand

(Coppell, TX) Kings III Emergency Communications, headquartered in the suburbs of Dallas, Texas, recently expanded its Emergency Dispatch Center (EDC) in an effort to accommodate increased demand in its core business as well as its new ventures. The organization provides class-leading emergency communication solutions to customers across the US and Canada. The business also provides a host of associated turnkey solutions for use in elevators, at poolside, in garages, car parks, cash points, arenas and large facilities. Kings III has a state of the art Emergency Dispatch Center staffed with Advanced Emergency Medical Dispatcher, CPR and HIPPA certified operators, providing a key differentiator in their industry.

In 2012, the EDC handled more than 800,000 voice calls. The recent expansion allows for an additional four to five million calls annually. Two separate, redundant monitoring facilities are maintained for use in the event of a major catastrophe. The primary and redundant sites are located on separate telephone lines and power grids. Using sophisticated hardware and automation software, each call is recorded, time stamped and provided to customers on request, providing an invaluable benefit in liability reduction for Kings III customers.

In May 2013, Kings III acquired UK based lone worker specialist Connexion2 in a strategic move to strengthen core business offerings on either side of the Atlantic and to develop sales strategies in new target geographies. The newly formed North American Division of the SoloProtect brand will feature Kings III Emergency Dispatch Center monitoring from the central station located in Kings III’s corporate office in North Texas. Dennis Mason, Kings III Emergency Communications President commented, “With the growth of Kings III’s traditional business offering and the recent acquisition of Connexion2, the timing of the expansion was ideal. The dispatch center remains at the heart of our core business and of our new venture and we take pride in continuously striving to improve on our success as a leader among dedicated voice, emergency call centers in the U.S.”

Founded in 1989, Kings III Emergency Communications is the nation's only full service provider of emergency communication solutions. With headquarters in Coppell, Texas, Kings III has been delivering peace of mind to its customers nationwide for more than 20 years. Kings III is fully integrated; not only engineering and manufacturing emergency phones, but also providing one-stop-shop solutions that include installation, maintenance, and 24/7 emergency monitoring. Additional information is available by visiting www.kingsiii.com.

Artikel geplaatst op 8.5.2013